Backup and Restore

The links below provide quick instructions to help you backup and restore your files.

How Do I Setup The Backup Software On A New Or Second Computer?

Download the backup (manager) software to your computer via the Customer Login area on our website.

Once download has completed, follow the installation wizards to set up the software and the final screen will ask for your account Username and Password.

NOTE: If you cannot remember your password, you can reset this by going to the Customer Login Area on our website.

If you encounter any problems while installing the Backup software, please contact technical support.

How do I backup my files?

See our quick Backup video Demo here or follow these instructions on How to create a new backup set:

  1. Open the backup software (via the icon on your Desktop or via Start and Programs)
  2. Click the 'NEW' button (located top left)
  3. Type a name for your backup set and click OK
  4. Locate the folders/files you wish to backup by clicking on the plus ('+') signs next to the drives on the right hand side
  5. Select the files and folders you wish to backup by ticking the appropriate boxes
  6. Amend the Start Time and Frequency (located bottom left) as required
  7. Click SAVE (top left) and a 'File Selection Confirmation' window will appear
  8. Confirm your selection and click OK
  9. Your backup set will now appear in the left hand side of the software
  10. Your backup will run automatically at the scheduled time and you will receive an email confirmation after it has completed

How do I backup emails and contacts?

For instructions on backing up your emails, including contacts and calendar, click here

DISCLAIMER:
Please note that the advice provided is based on our knowledge and experience of backing up email and database files. We are not the authors of these programs and cannot answer questions related to these products. Our customer support team will only deal with questions concerning the backup and restore process relating to our software.

For additional advice on backing up these files please refer to the support within the applications themselves.

How do I backup IFA related software and databases?

For instructions on backing up your databases, including accountancy programs (Sage/ACT/IRIS), backup office systems and IFA related software, click here

DISCLAIMER:
Please note that the advice provided is based on our knowledge and experience of backing up email and database files. We are not the authors of these programs and cannot answer questions related to these products. Our customer support team will only deal with questions concerning the backup and restore process relating to our software.

For additional advice on backing up these files please refer to the support within the applications themselves.

How do I change my backup settings?

  1. How do I change the scheduled/automated Start Time of my backup set?
  2. How do I change the Frequency of my backup set?
  3. How do I add additional files to an existing backup set?
  4. How do I remove files from an existing backup set?
  5. How do I Pause or Cancel a backup that is currently in progress?
  6. How do I reduce or increase the Backup Cycle?
  7. How do I prevent a backup from running automatically?


 

1: How do I change the scheduled/automated Start Time of my backup set?

A: Open the backup software and left click on the backup set you wish to amend so it is highlighted. Change the Start Time (located bottom left of the software) to the required time and then click SAVE (top left of the software).

If the computer is switched off at the time a backup is scheduled to run, the backup will run the next time the computer is switched on and connects to the internet.

NOTE: When you create more than one backup set, the software automatically schedules them to take place at different times so there are no conflicts. If you override the default time set by the software with your own, it is important that you schedule them to back up at different times.

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2: How do I change the Frequency of my backup set?

A: Open the backup software and left click on the backup set you wish to amend so it is highlighted. Change the frequency (located bottom section of the software) as required and then click SAVE (top left of the software).

When you create a new backup set, the software is set to automatically backup 'daily'. You can amend the frequency so the backup runs 'hourly', 'daily', 'weekly' or 'monthly'.

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3: How do I add additional files to an existing backup set?

A: Open the backup software and left click on the backup set you wish to amend so it is highlighted. Click on the plus ('+') sign on the right hand side of the software next to the drive your files are on and continue to click the '+' signs until you locate the files/folders you wish to add. Tick the required box/es and then click SAVE (top left of the software). A 'file confirmation' window will appear - click OK.

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4: How do I remove files from an existing backup set?

A: Open the backup software and left click on the backup set you wish to amend so it is highlighted. Click on the plus ('+') sign on the right hand side of the software next to the drive that is ticked and continue to click through the '+' signs next to the boxes that are ticked until you locate the files/folders you wish to remove. Remove the ticks from the required box/es and then click SAVE (top left of the software). A 'file confirmation' window will appear - click OK.

NOTE: Any files/folders that you remove from a backup set will remain saved on our servers until your Backup Cycle completes. For more information see 'Backup Cycle' in the Advanced Features page on this website.

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5: How do I Pause or Cancel a backup that is currently in progress?

A: Open the backup software and click on the 'Backup Status' button (top right in the software). A progress meter will ONLY appear if a backup is currently running and within this window you have the option to Pause or Cancel the backup.

NOTE: Pausing or cancelling a backup will usually takes about a minute to process, however please be aware that very large backups can take up to 20 minutes to process.

When you Pause a backup anything backed up until the time you paused it will be saved on our servers. If you Cancel a backup anything backed up until the time you cancel it will NOT be saved on our servers.

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6: How do I reduce or increase the Backup Cycle?

A: Open the backup software and left click on the backup set you wish to amend so it is highlighted. Overwrite the figure in the Backup Cycle box (located bottom of the software) with the figure of your choice and click SAVE (top left).

NOTE: When backing up emails or database files we recommend reducing the backup cycle to 5.

For more information see 'Backup Cycle' in the Advanced Features page of this website.

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7: How do I prevent a backup from running automatically?

A: If you have created a backup set that no longer needs to be backed up automatically but you wish to retain or archive these files on our servers:

  1. open the backup software
  2. left click on the backup set you wish to archive so it is highlighted
  3. Untick the 'Set-Active' box (bottom right of the software)
  4. click SAVE (top left)

NOTE: You can re-activate a backup set at any time by following the above instructions and re-ticking the set active box.

For more information see 'Archiving data' in the Advanced Features page on this website.

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How do I delete a backup set?

Deleting a backup set from your existing computer

  1. Open the backup software by double clicking the Padlock icon on your desktop (or via Start > Programs).
  2. Click on the backup set that you wish to delete so it is highlighted.
  3. Go up to the taskbar and click on the 'Delete' icon.
  4. A box will appear asking if you wish to delete from JUST the software or also from our servers as well.
  5. Select as applicable and the backup set will be deleted for you

NOTE:
Deleting the set only from our software will leave your files archived on our servers, safe for restore at any time.

Deleting from BOTH the software AND the server means everything to do with this backup set will be removed.

Deleting a backup set from the software is instant, HOWEVER when deleting a large amount of data from our servers may take up to 20 minutes. Please be patient and let the system run until it has completed the task.

For security, when you request a backup set is deleted from our servers you will be prompted for your password (If you have forgotten your password you can reset it via the Customer Login Area on our website).

You can only delete one backup set at a time.

IMPORTANT: Deleting information from our servers will reduce the storage on your account, however please be aware that once you have deleted information from our servers it will be completely removed and no longer available for restore. Please consider carefully before deleting any information. This action cannot be undone!

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If you have installed the backup software onto a new computer and wish to delete an old backup set from your account

  1. Open the backup software.
  2. Click on the 'Restore Files' tab.
  3. Enter your password.
  4. Left click on the name of the backup set you wish to delete so it is highlighted.
  5. Once highlighted, click on the Delete button in the taskbar and select to 'Delete off server'.
  6. Please wait whilst your data is deleted from our servers.

NOTE:
If the old computer is still live and in use and still has the backup software installed on it, you must delete the backup set/s from the 'software' on that computer otherwise it will backup all over again when it is next scheduled to run (to do this see the first instructions above).

For security, when you request a backup set is deleted from our servers you will be prompted for your password (If you have forgotten your password you can reset it via the Customer Login Area on our website).

IMPORTANT: Deleting information from our servers will reduce the storage on your account, however please be aware that once you have deleted information from our servers it will be completely removed and no longer available for restore. Please consider carefully before deleting any information. This action cannot be undone.

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How do I monitor my backups?

  1. You can check if a backup is in progress by opening the backup software and clicking the Backup Status button located at the top right of your screen. If a backup is in progress the Backup Status button will be highlighted and if you click on it a 'Progress Meter' will appear. If the Backup Status button is greyed out, this means no backups are currently in progress.

    2. Each time your backup completes you will be sent a Confirmation E-mail. The email confirms if your backup was successful or failed and also provides extra information including how many files you are saving, how many new files uploaded in the recent backup and the total amount of storage you have on the servers.

    IMPORTANT: If you are not receiving your confirmation email/s, this could be due to:

    the backup has not run.

    the backup started and failed before it completed.

    the backups are running and the emails are being filtered into your junk mailbox.

    you may have changed your email address but have not updated your new address in the software (so emails are still being sent to your old address).

  2. The Client Log tab in your backup software will provide a report for every backup and restore that has run on your computer since you setup the service. If one or more folders or files fail to backup you can see these files in the log. The log also reports error messages that could assist to remedy any issue with your backups.
  3. The Customer Login Area on our website will provides access to your Administration Area where you will be able to see a list of all your backups and the amount of data you have saved on our servers (after compression).
  4. Click your right mouse button over your backup set in the left hand side of the software to run a Properties Check providing information regarding your backup. This also includes: the last time the backup ran, the next scheduled run, the amount of Backup Cycles, the amount of data (uncompressed) and the amount of files and folders in the backup.

IMPORTANT: We recommend you carry out regular Test Restores to confirm your selected files are available. Restoring a few files will only take just minutes to carry out. See how to restore files in the 'Backup and Restore' page on our Support website.

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How do I restore files?

See our quick Restore video Demo here or follow these instruction on How to restore your files:

  1. If you are restoring to a new computer and have not yet set up the backup software on the new machine, you must first download the software from the customer Login area on our website.
  2. Open the backup software (via the icon on your Desktop or via Start > Programs).
  3. Click on the 'Restore Files' tab and enter your password when prompted (If you cannot remember your password, you can reset this by going to the customer Login area on our website).
  4. The left hand pane shows your backup set/s.
  5. Click on the plus sign ('+') next to the backup set you need to restore from and a list of orange padlocks will reveal the dates of your backups.
  6. Left click on the date of the backup you wish to restore from and it will turn blue and you will notice a drive letter appear on the right hand pane.
  7. Click on the plus sign ('+') next to the drive to start revealing your folders and files and keep clicking on the '+' signs until the folders or files that you wish to restore are found.
  8. Place a tick in the box next to the folder/s or file/s that you wish to restore and then select either 'original location' or 'new location' to restore to.

IMPORTANT: Selecting "Original Location" will restore your data to the same area as where you backed it up from and will overwrite anything that's there. Seelcting "New Location" will restore to a different area of your choice on your computer (i.e Desktop).

You should select "New Location" when restoring to a new computer, as the original location may no longer exist on the replacement computer.



Restore Tips!

  1. Once backed up, your files can be restored to any computer that has our backup software installed on it.
  2. If you are restoring files onto a new computer, make sure you have all relevant programs installed (i.e you won't be able to read your Word document if you don't have MS Office installed, same applies for Sage, Outlook and other file types or databases you use).
  3. When restoring email files and/or some database files you may need to import them back into your program (refer to instructions from the specific program for assistance with this).
  4. If you are setting up the backup software on a new computer, any information you had backed up from the old computer will still remain stored on our servers. To delete old backup sets, see 'How do I delete a backup set?' in the Backup and Restore page on our support site.
  5. If you have installed the backup software onto a new computer and restored your information, you may need to create a new backup set so your files continue to be saved for you. For more information, see 'How do I backup my files' in the Backup and Restore page on our support site.
  6. You can only restore one backup set at a time, do not try to restore multiple sets at the same time!
  7. We recommend you carry out regular test restores. Restoring a few files will only take a few minutes.
  8. When restoring data you are downloading a copy of your files, the original will still remain safe on our servers.

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